These are the rules that apply when you buy from GoldLife Herbal Nigeria, whether you order through the website or on WhatsApp. Please read them before you place an order.
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1. About these terms
These terms are an agreement between you and Goldlife Herbal World Nigerian Enterprises (trading as GoldLife Herbal Nigeria, “we”, “us”). They apply every time you browse www.goldlifeherbal.com.ng, create an account, place an order on the website, or order from us on WhatsApp. By doing any of these you accept these terms. If you do not agree with them, please do not order.
2. Who can order
You must be at least 18 years old to buy from us.
You must give us accurate contact and delivery details, and keep them up to date.
You are responsible for anyone you allow to use your account.
3. Our products and your health
Our products are natural herbal preparations made to support general wellness. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Nothing on this website, in our messages or on our packaging replaces the advice of a qualified doctor or pharmacist.
Always read the label and follow the directions and dosage on the pack.
Talk to your doctor before use if you are pregnant or breastfeeding, taking prescription medicine, or living with a medical condition.
Stop using a product and seek medical advice if you notice any unusual reaction.
Keep all products out of the reach of children.
Product photos are for illustration. Bottle shapes, labels and colours may change from batch to batch; the contents stay the same.
4. Placing an order
You can order in two ways:
On the website: add products to your cart, go to checkout, enter your details and choose a payment method. You can also order as a guest without creating an account.
On WhatsApp: tap “Order on WhatsApp” on any product, or message us at +2348064756277. We will confirm the products, the total (including delivery) and how to pay in the chat.
Your order is an offer to buy. We accept it when we send you an order receipt by email or WhatsApp with an order number (for example GL260912-0001). Stock is reserved for you the moment the order is placed. We may decline or cancel an order if a product is out of stock, if a price or description was shown in error, if we cannot deliver to your address, or if we suspect fraud. If we cancel after you have paid, we refund you in full.
5. Prices and payment
All prices are in Nigerian Naira (₦). Prices can change without notice, but the price shown when you place your order is the price you pay. Delivery fees are shown separately at checkout before you confirm. We accept the following payment methods:
Card, bank or USSD payment through Paystack. You are taken to Paystack’s secure page to pay. We never see or store your card details. Your order is confirmed as paid the moment Paystack notifies us.
Pay on delivery. Pay the rider in cash or by instant transfer when your order arrives. Please have the exact amount ready. We may limit pay-on-delivery to certain areas or order sizes.
WhatsApp orders are paid by transfer or on delivery, as agreed in the chat.
A receipt is sent to your email address and, where you gave us a WhatsApp number, to WhatsApp for every order. Keep it; you will need the order number for returns or questions.
6. Delivery and pickup
Delivery fee: ₦2,500 per order. The fee is shown at checkout before you confirm.
Delivery time: Delivery within Lagos takes 1–2 working days; other states 2–5 working days. These are estimates, not guarantees; weather, traffic, public holidays and courier delays can add time.
Where we deliver: all 36 states and the FCT. We do not currently ship outside Nigeria.
Pickup: choose “Pickup” at checkout and collect your order free of charge from No 1 Shobayo Street, opposite Mobil Filling Station, Abule Egba, Lagos (Mon – Sat, 8:00am – 6:00pm). Bring your order number.
Someone must be available to receive the order and, for pay-on-delivery, to pay the rider. If a delivery fails because nobody was available or the address was wrong, we may charge the delivery fee again for a second attempt.
Please check the parcel when it arrives. Once you accept it, responsibility for the goods passes to you.
7. Returns, replacements and refunds
Because our products are consumed, we have to be careful about hygiene. Here is what we can do:
Changed your mind? You can return any product that is unopened, sealed and in its original condition within 7 days of delivery. Contact us with your order number first so we can arrange the return. Once we receive and check the item, we refund the product price. The cost of sending it back is yours unless we made a mistake.
Opened or used products cannot be returned for health and safety reasons, unless they are faulty.
Damaged, faulty or wrong item? Tell us within 48 hours of delivery and send photos of the item and the packaging. We will replace it free of charge or refund you, including the delivery fee, whichever you prefer.
Refunds are made within 7 working days of approving the return. Card payments go back to the same card through Paystack (your bank may take 5 to 10 working days to show it). Transfers and pay-on-delivery orders are refunded by bank transfer to an account in your name.
None of this limits your rights under the Federal Competition and Consumer Protection Act 2018.
8. Cancelling an order
You can cancel an order at no cost at any time before it is dispatched: message us on WhatsApp or email us with the order number. If you have already paid, we refund you in full. Once an order has left us, the returns policy in section 7 applies instead.
9. Your account
Keep your password private. Anything done from your account is treated as done by you.
Tell us immediately if you think someone else has used your account.
We may suspend or close accounts used to abuse the site, make fraudulent orders or harass our staff.
You can ask us to close your account at any time.
10. Website content and trademarks
The GoldLife Herbal Nigeria name and logo, product names, photos, text and design of this website belong to Goldlife Herbal World Nigerian Enterprises or are used with permission. You may not copy, sell or reuse them without our written consent. Customer testimonials are published with the customer’s permission. Information on the blog is general education and not personal medical advice.
11. Our responsibility to you
We are responsible for supplying products that match their description and are of satisfactory quality, and for the other duties the law places on us.
We are not responsible for delays or losses caused by events outside our control, such as courier breakdowns, network failures, strikes or severe weather.
We are not responsible for losses that arise because you used a product against the directions on the label or without medical advice where section 3 says you should get it.
Except where the law does not allow us to limit it, our total responsibility for any order is limited to the amount you paid for that order.
Nothing in these terms removes rights that Nigerian consumer law gives you and that cannot be excluded.
12. Privacy
How we handle your personal information is explained in our Privacy Policy, which forms part of these terms.
13. Changes to these terms
We may update these terms from time to time. The version on this page when you place an order is the one that applies to that order. The date at the top shows when the terms were last changed.
14. Governing law and disputes
These terms are governed by the laws of the Federal Republic of Nigeria. If you have a complaint, please contact us first; most problems are solved with a quick chat. If we cannot agree, either of us may take the matter to the courts in Lagos State, and you may also contact the Federal Competition and Consumer Protection Commission (FCCPC).
